The rugs look great. We appreciate the rug pads too! Everyone in the office is great but Meagan (sp?) is especially helpful and takes time to thoroughly explain processes.
I was very pleased to find your company, and I have to say your service was exceptional. I wasn’t sure my two rugs could be saved. They were in bad shape and needed specialized attention due to pet damage and odor. I am delighted to have them back now and looking like new. Cam and Megan were a pleasure to work with.
professional and easy to work with.
I wish everyone treated customers the way I am treated at this place. They are great!
I explained to him how I spilled a glass of red wine on the hearth room rug and cleaned it up with club soda which removed the red but a shadow of where it spilled remained. I told him this was the second time I did this and the company that cleaned it before did a good job but if you knew where to look there was a trace of the stain. He was positive the stain could be successful removed. He was very knowledgeable and gave us other suggestions for our rugs, the right pads to use, other treatments that can be used and why our great room rug’s backing was leaving a white dust on the floor. There was no sales pressure to add any of these services and it was more for educational purposes. It was comforting to know that he knew what he was doing and that my rugs were in good hands.
When they returned with the rugs, we were extremely pleased with the results. The front entry is a dark brown and we knew it was in overdue for a cleaning. We couldn’t believe how bright it looked. The hearth room rug turned out as promised…no trace of the red wine stain. The turn around time was reasonable and returned as promised. The men picking up and dropping off the rugs were polite and professional. I give Omaha’s Rug Cleaning & Restoration my highest recommendation.